SHIPPING, EXCHANGES, RETURNS & REFUNDS

SHIPPING 

Information

We utilize Australia Post for all deliveries Australia and World Wide.

All items will be shipped within 1 - 2 Business Working Days once payment has been confirmed. During busy periods please allow an extra day for your items to be shipped.

Australia Post

Standard Shipping Australia Wide - FREE

Express Shipping Australia Wide - $5.00

International Shipping - We ship world wide! - $17.00 AUD

EASY EXCHANGE, RETURNS AND REFUNDS

Carra Lee Collective Exchange and Returns Policy April 2020

PLEASE NOTE : THERE IS NO REFUNDS OR EXCHANGES ON SALE ITEMS. IN THE UNLIKELY EVENT THERE IS A FAULTY ITEM IN WHICH YOU HAVE PURCHASED ON SALE, PLEASE SEE RETURN PROCESS BELOW.


Carra Lee Collective will be more than happy to support you with any Exchange,  Return or Refund under the simple conditions below.

Returns and refunds will be accepted under the same process for exchanges for faulty product only. 

Customers seeking an exchange, return or refund must email carra@carraleecolective.com.au with the order number and details of the return. When returning an order you will simply need to post the product to the supplied address.

All product needs to be in its original condition and packaging including swing tags and labels.

Online purchases may be exchanged or returned in store.

• In the event your product is out of stock, customer must exchange with product that is in stock.


• When we receive the product at our office, we will inspect all product and inform the customer within 24 hours if it complies within the Exchange Only Policy Guidelines (as above).


• Once the customer has been notified we will process the exchange within 1-3 business days.


• Carra Lee Collective reserves the right to return the product or products to the customer if all guidelines are not met as stated above.

We endeavour to keep the Exchange Only Policy as seamless as possible and have you wearing your favourite Carra Lee Collective product again as soon as possible.


Kindest Regards,

The team at Carra Lee Collective.