SHIPPING, EXCHANGES & RETURNS

SHIPPING 

Information

We utilize Australia Post for all deliveries Australia and World Wide.

All items will be shipped within 1 - 2 Business Working Days once payment has been confirmed. During busy periods please allow an extra day for your items to be shipped.

 

Australia Post

Regular - $10.00 AUD

Express - $15.00 AUD

International - We ship world wide! - $23.00 AUD

Free Shipping Australia Wide- When you spend over $120

 



EASY EXCHANGE AND RETURNS 

 

Carra Lee Collective Exchange and Returns Policy February 2018

PLEASE NOTE : THERE IS NO REFUNDS OR EXCHANGES ON SALE ITEMS. IN THE UNLIKELY EVENT THERE IS A FAULTY ITEM IN WHICH YOU HAVE PURCHASED ON SALE, PLEASE SEE RETURN PROCESS BELOW.


Carra Lee Collective will be more than happy to support you with any Exchange or Return under the simple conditions below.

Returns will be accepted under the same process for exchanges for faulty product only. 


Customers seeking an exchange or return must contact the Carra Lee Collecitve within 14 days at carra@carraleecollective.com.au.


All product needs to be in it’s original condition and packaging including swing tags and labels.

Product can only be exchanged for the same style and a different size.

Online purchases may be exchanged or returned in store.

• In the event your product is out of stock, customer must exchange with product that is in stock.

 

Customers are responsible for Exchange Shipping Charges and Tracking of Parcel. We are not responsible for Lost Product.

If customer receives a Faulty or Incorrect Product standard shipping charges will be returned.


• When we receive the product at our office, we will inspect all product and inform the customer within 24 hours if it complies within the Exchange Only Policy Guidelines (as above).


• Once the customer has been notified we will process the exchange within 1-3 business days.


• Carra Lee Collective reserves the right to return the product or products to the customer if all guidelines are not met as stated above.

We endeavour to keep the Exchange Only Policy as seamless as possible and have you wearing your favourite Carra Lee Collective product again as soon as possible.


Kindest Regards,

The team at Carra Lee Collective.